• Native CRM Integration — connect one or multiple WhatsApp numbers (personal or business) to HubSpot, Pipedrive, Zoho CRM, Salesforce, or monday.com in minutes via QR code scan; every message, contact, attachment, and chat link syncs automatically to the correct CRM record with timestamps and sender metadata.
• Multi-Number Shared Inbox — bring all WhatsApp numbers across your team into one unified inbox; assign conversations to specific team members, set labels and custom filters, view contact segments, exchange internal notes, set Quick Reply templates, and track chat ownership — all from one interface.
• ChatGPT AI Autoresponder — configure an AI-powered autoresponder that uses ChatGPT to handle inbound WhatsApp messages automatically; available on the Shared Inbox plan and above for 24/7 first-response coverage without human intervention.
• Bulk Messaging & Campaigns — send personalized broadcast campaigns to thousands of WhatsApp contacts using CRM field merge tags; upload contact lists via CSV or Excel, use campaign wizard, include attachments (up to 50 MB on the Mass Messaging plan), and track campaign analytics.
• No-Code Workflow Automation — build visual automated WhatsApp workflows using a drag-and-drop builder; auto-route conversations to team members, trigger messages based on CRM events, connect to 1,000+ apps via native Zapier integration, and use scalable webhook automation.
• Chrome Extension with Embedded Chat View — install the TimelinesAI Chrome Extension to get an in-context WhatsApp chat panel inside any CRM interface; send and receive WhatsApp messages, use slash-command templates, and view full chat history without leaving your CRM tab.
• Real-Time Message Sync with Attachments — every inbound and outbound WhatsApp message — including images, documents, voice notes, and files up to 50 MB on Mass Messaging plan — is automatically saved to the linked CRM contact, lead, or deal as Notes with full metadata.
• Analytics and Reporting — track conversation volume, response times, team performance, chat assignment metrics, and campaign delivery analytics across all connected WhatsApp numbers from the TimelinesAI dashboard.