Reply to website visitors directly from Microsoft Teams, Slack, or Google Chat — AI handles 75% of questions automatically so your team never misses a chat.
Social Intents is a live chat and AI chatbot platform built around one core insight: your support team already lives in Microsoft Teams, Slack, or Google Chat — so why force them to learn yet another tool?
Instead of a separate support dashboard, Social Intents routes every website visitor chat, WhatsApp message, and SMS directly into your existing team communication tools as a native thread or notification.
Your agents respond from where they already are, and a trained AI chatbot handles 75% of questions automatically before a human ever needs to step in.
The AI chatbot trains on your entire website in one click — just enter your URL and it instantly learns your products, services, FAQs, and brand voice.
You choose the underlying AI model: GPT-5.2, Claude, or Gemini — and you can switch between them at any time from your dashboard without retraining.
Three AI response modes give you full control: AI First Then Handoff (AI answers instantly, complex issues route to your team), AI + Humans Together (AI suggests responses your team approves), or AI When Offline (humans handle live chats, AI takes over after hours).
For agencies and resellers, the Pro plan ($99/month) and Business plan ($199/month) include white-label branding, auto chatbot retraining, and CRM and Zapier integrations — making it practical to run multiple client accounts from one dashboard.
The Business plan adds real-time auto-translation for 80+ languages and AI intent-based channel routing, enabling seamless global support without hiring multilingual staff.
Teams already committed to Microsoft Teams, Slack, or Google Chat get the most immediate value — Social Intents eliminates the cognitive overhead of switching between a support tool and your team communication app.
Small businesses on the Basic plan at $69/month unlock unlimited seats, 1,000 conversations per month, WhatsApp and SMS, and multi-model AI for a flat monthly fee that most per-seat competitors cannot match.
Agencies managing multiple client websites use the white-label branding and multi-widget management on the Pro and Business plans to deliver a branded support experience at scale. E-commerce stores on Shopify or WordPress install via one-click plugin and have the AI trained and live in under 5 minutes.
Social Intents' strongest competitive advantage is the combination of no per-seat pricing (unlimited team members on Basic and above) and deep native integration with the three most popular team communication platforms.
At $69/month for the Basic plan — unlimited seats, 1,000 conversations, WhatsApp, SMS, and AI chatbot — it is hard to find a competing product at equivalent scope. The 14-day free trial needs no credit card, and a 30-day money-back guarantee on all plans makes the initial commitment genuinely risk-free.
Rated 4.8/5 on both G2 and Capterra, trusted by 75,000+ teams, and delivering 10M+ chats, Social Intents earns its reputation as the most frictionless live chat tool for Teams and Slack-first organizations.
Social Intents is an AI-powered live chat and chatbot platform that allows businesses to engage website visitors directly from Microsoft Teams, Slack, Google Chat, or Zoom — without switching to a separate support app.
Founded in 2013 and trusted by 75,000+ teams worldwide, it trains AI chatbots on your website content in one click using GPT-5.2, Claude, or Gemini, automates 75% of inbound support queries, and handles omnichannel conversations from website chat, WhatsApp, Messenger, and SMS in one unified workflow.
• Teams, Slack & Google Chat Integration — routes every website visitor chat, WhatsApp message, and SMS directly into Microsoft Teams channels, Slack threads, or Google Chat spaces so your team responds from the tools they already use with zero new app learning.
• Multi-Model AI Chatbot — train a custom AI chatbot on your website URL, PDFs, or help docs in one click; choose GPT-5.2, Claude, or Gemini as the underlying model and switch between them anytime from your dashboard without retraining.
• Three AI Response Modes — configure AI First Then Handoff (instant AI replies with automatic escalation), AI + Humans Together (AI drafts, team approves), or AI When Offline (human-first with AI fallback after hours) based on your team's workflow.
• No Per-Seat Pricing — Basic, Pro, and Business plans include unlimited team members; add your entire support, sales, and success team without per-agent cost scaling.
• WhatsApp & SMS Support — connect official WhatsApp Business API and SMS numbers (1 number on Basic, 5 on Pro, 10 on Business) and manage all messages in the same Teams or Slack workflow alongside website chats.
• Real-Time Auto-Translation — automatically detects and translates messages between agents and customers in 80+ languages in real time, available on the Business plan, enabling global support without multilingual staff.
• White Label & Agency Dashboard — Pro and Business plans include white-label branding removal and a multi-client agency dashboard for managing 100+ client accounts with custom branding under your own business identity.
• Auto Chatbot Retraining — Pro and Business plans automatically retrain the AI chatbot whenever your website content changes, keeping answers current without manual retraining or scheduled crawls.
Social Intents delivers the most value for teams that are already deeply embedded in Microsoft Teams, Slack, or Google Chat and want to add customer support without changing their workflow.
• Microsoft Teams-first organizations — companies that standardized on Teams for internal communication get an immediate productivity win: customer chats arrive as native Teams channel threads with zero app switching or new login required.
• Small and mid-sized businesses scaling support — the Basic plan's unlimited seats at $69/month lets growing teams add every staff member who might chat with a customer, without worrying about per-agent billing as headcount grows.
• Agencies and white-label resellers — the Pro ($99/month) and Business ($199/month) plans include white-label branding, multi-widget management, and a multi-client dashboard for running AI-powered live chat for 100+ clients under your own brand.
• E-commerce stores on Shopify or WordPress — one-click plugin installation, Zapier integration (Pro+), and WhatsApp support make it fast to add AI-assisted customer support to any online store without a developer.
• Global businesses with multilingual customers — the Business plan's real-time auto-translation for 80+ languages and AI intent-based channel routing enable international support at scale without hiring language-specific agents.
Social Intents occupies a unique position in the live chat market by treating Microsoft Teams, Slack, and Google Chat as first-class support channels — not afterthoughts bolted on via integration.
• Zero New Tool For Your Team — every customer chat becomes a native thread in Teams, a Slack thread, or a Google Chat space; agents never log into a separate support dashboard, eliminating the login fatigue and missed chat problem that plagues conventional live chat tools.
• Switch AI Models Anytime Without Retraining — you can flip between GPT-5.2, Claude, or Gemini from your dashboard at any time without rebuilding your chatbot; this model flexibility is uniquely valuable as different AI models perform better on different types of content.
• Unlimited Seats on Flat Monthly Pricing — charging per seat is the industry default; Social Intents flips this with unlimited team members on the Basic plan and above, making it one of the rare platforms where adding more people to your support team costs exactly $0 extra per month.
• Auto Chatbot Retraining — on Pro and Business plans the platform monitors your website for content changes and automatically retrains the chatbot, eliminating the manual maintenance burden that most AI chatbot platforms require when products, pricing, or FAQs change.
• Surva.ai Companion Tool — Social Intents also operates Surva.ai, an AI brand visibility tracker that monitors how your brand appears in ChatGPT, Claude, Perplexity, and Google AI Overviews; this unique companion product reflects the company's forward-thinking approach to AI-era customer intelligence.
Social Intents integrates with the team communication tools, messaging channels, and business platforms your team already uses.
• Team communication platforms — Microsoft Teams, Slack, Google Chat, Zoom, and Webex all connect natively; customer conversations route directly into these platforms as threads or channel messages with full chat history, @mention support, and mobile app compatibility.
• Messaging and social channels — WhatsApp Business (official API), SMS, Facebook Messenger, and website live chat widget all feed into the same Teams or Slack workflow; no separate omnichannel inbox required.
• CRM and automation tools — HubSpot, Salesforce, and Zapier (Pro plan and above) sync conversation data and contact records; Zapier connects Social Intents to 3,000+ additional apps for custom workflows including lead routing, CRM updates, and follow-up triggers.
• Website and e-commerce platforms — WordPress plugin, Shopify app, and a universal JavaScript snippet allow one-click installation on any website; BigCommerce and custom HTML sites are also supported via the code snippet.
• Developer tools — a full Developer API is included on all plans (including Starter), enabling custom integrations, programmatic chatbot management, conversation data access, and webhook-based automation for engineering teams building tailored workflows.
Turn every website visitor into a paying customer with AI-powered live chat and automated support.
Handle every customer conversation — tickets, live chat, omnichannel, AI Agents, and knowledge base — in one platform with no feature paywalls.
Build a custom AI agent trained on your business content in 15 minutes — no coding, no hallucinations, 1,400+ file formats supported.
Social Intents is the most practical live chat platform for organizations already running Microsoft Teams, Slack, or Google Chat — it eliminates the need for a separate support app entirely by routing every customer conversation directly into your existing communication tools.
The combination of no per-seat pricing, multi-model AI (GPT-5.2, Claude, Gemini), auto chatbot retraining, and a 14-day no-card trial plus 30-day money-back guarantee makes the Basic plan at $69/month one of the strongest value offers in the live chat category.
Teams needing a standalone ticketing system or a built-in knowledge base will need to supplement with a third-party tool, but for pure live chat and AI-automated support from within Teams or Slack, Social Intents has no close competitor at this price point.
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