LiveAgent

LiveAgent is an all-in-one AI-powered help desk platform built by Quality Unit, a Slovak software company founded in 2004. It unifies live chat, email ticketing, a built-in call center, social media support, and an AI chatbot into a single dashboard. Over 40,000 companies use it to manage customer support across 175+ features and 200+ integrations.

• Universal Inbox — centralizes email, live chat, phone calls, WhatsApp, Viber, Telegram, and social media into one dashboard, so agents never switch apps to answer customers.

• AI Chatbot (FlowHunt-powered) — handles FAQs autonomously 24/7 in 100+ languages using your knowledge base; escalates complex queries to human agents with full context intact.

• AI Answer Assistant — sits inside the ticket view and helps agents draft replies faster, cutting response time on repetitive support questions.

• Built-in Call Center with IVR — lets agents handle inbound and outbound voice calls directly from the help desk with intelligent routing; no separate telephony platform required.

• Hybrid Ticket Stream — stitches every message about a single issue — chat, email, and phone — into one unified thread so agents always have full conversation history.

• Knowledge Base & Customer Portal — lets you publish help articles, FAQs, and community forums so customers resolve common issues without contacting support.

• Automation Rules & Time Rules — auto-route tickets, trigger SLA alerts, and schedule follow-ups based on custom conditions you define without writing code.

• Reports & Agent Ratings — gives managers real-time performance dashboards, SLA compliance tracking, and per-agent customer satisfaction scores.

LiveAgent is best suited for customer-facing teams that handle high volumes of support requests across multiple channels simultaneously.

• Small and mid-size businesses — need one affordable platform for email, chat, and phone without paying for separate tools.

• E-commerce companies — benefit from WhatsApp, Instagram, and Shopify integrations that let agents pull order data and resolve social DMs in one view.

• SaaS and tech startups — use the AI chatbot and knowledge base to deflect repetitive questions and scale support without adding headcount.

• Customer support managers — rely on SLA tracking, agent ratings, and real-time reports to monitor team performance and spot bottlenecks early.

LiveAgent combines features that most help desks split across multiple paid tools, making it unusually complete at a single price point.

• Hybrid Ticket Stream — stitches chat, email, and phone conversations about the same customer issue into one thread; agents see the full history without switching apps or re-reading context.

• Native Built-in Call Center — most help desk platforms charge extra for telephony or require a Twilio integration; LiveAgent includes a full call center with IVR and call recording on every paid plan.

• FlowHunt-powered AI Chatbot embedded in live chat — the chatbot is trained on your own knowledge base and documents, supports multi-step workflows, and hands off to human agents with complete context rather than starting a new thread.

• Concierge Migration Service — LiveAgent's support team handles the data migration from your existing help desk platform, removing the biggest switching cost for businesses moving from competitors.

LiveAgent supports 200+ integrations covering CRM, e-commerce, communication, and productivity tools.

• CRM & Sales — integrates with Salesforce, HubSpot, and Pipedrive to sync customer records and deal data directly into support tickets.

• E-Commerce — connects with Shopify, WooCommerce, and Magento to display order details inside tickets, so agents resolve purchase issues without switching tabs.

• Automation & Productivity — works with Zapier, Slack, and Google Analytics to trigger cross-app workflows, send team notifications, and track conversion events from support interactions.

• Messaging & Social Channels — natively supports WhatsApp (via Twilio or 360dialog), Telegram, Viber, Facebook, Instagram, and X, consolidating all messaging platforms into the unified inbox.

LiveAgent is one of the most feature-complete help desk platforms at its price point, especially for teams that need live chat, phone, and social media support managed from a single inbox. At $15 per agent per month, it's competitively priced for small teams, though per-agent pricing and social media add-on fees push costs higher as you scale. Teams that need true omnichannel coverage — without buying separate tools — will find it delivers strong ROI.