Turn every website visitor into a paying customer with AI-powered live chat and automated support.
LiveChat is one of the most battle-tested customer support platforms on the market. Over 35,000 businesses — from lean startups to Fortune 500 companies — use it to chat with website visitors in real time, automate repetitive support tasks, and close more sales.
It is not just a chat widget. It is a full customer engagement suite with a built-in AI Copilot, omnichannel messaging, and analytics that actually tell you what is working.
The platform centers on a real-time chat widget you can deploy on any website in minutes. The built-in Copilot AI assistant helps your agents by suggesting replies, summarizing conversations, fixing grammar, and flagging customer sentiment — all without switching tabs.
On higher plans, the AI scans thousands of chats weekly and surfaces the most common questions and trending topics automatically. Beyond live chat, you manage Facebook Messenger, Instagram, Apple Messages, WhatsApp, and SMS conversations from the same inbox.
The Sales Tracker feature links specific chats to revenue, so you can see exactly how much income your support team generates. With 200+ integrations covering Shopify, HubSpot, Salesforce, and WordPress, it plugs into your existing stack without friction.
E-commerce store owners love LiveChat because the Sales Tracker and proactive chat campaigns help them recover abandoning visitors and attribute revenue directly to chat interactions.
Customer support managers value the staffing predictor and agent performance reports that come with the Business plan.
SaaS companies use it to onboard new users with targeted in-app messages and reduce ticket volume with AI-suggested answers pulled from their knowledge base. Agencies running support for multiple clients can manage unlimited websites under a single account at no extra charge.
At $20 per agent per month on the Starter plan (billed annually), LiveChat is a serious investment for solo operators — but it pays for itself quickly if your team handles even a modest chat volume.
The Business plan at $79 per agent per month unlocks the AI-powered analytics and Copilot features that justify the price for growing teams.
The 14-day free trial gives you full access to test everything before you commit. If you need a reliable, deeply integrated live chat tool with real AI assistance built in, LiveChat is worth the cost.
LiveChat is an AI-powered live chat and customer service platform developed by Text, Inc. It lets businesses engage website visitors in real time, automate support with a built-in Copilot AI assistant, and manage conversations from 10+ messaging channels — all from one inbox.
Over 35,000 companies use it to increase conversions, reduce support workload, and measure revenue attributed to chat interactions.
• Copilot AI Assistant — suggests replies, rewrites agent messages, summarizes chats, detects sentiment, and recommends tags in real time to speed up every conversation.
• Proactive Chat Campaigns — triggers personalized greeting messages, discount offers, or product recommendations automatically based on visitor behavior, page URL, or time on site.
• Sales Tracker — links specific chat interactions to completed purchases so you can measure exactly how much revenue your support team generates each month.
• Omnichannel Inbox — manages conversations from Facebook Messenger, Instagram, WhatsApp, Apple Messages, X (Twitter), and SMS alongside live chat in a single unified dashboard.
• Weekly AI Topic Summaries — scans thousands of chat transcripts automatically and delivers a digest of the most frequent customer questions and trending issues every week.
• Advanced Reporting Suite — tracks agent response times, chat satisfaction scores, staffing predictions, campaign conversion rates, and chat-to-sale funnels with exportable CSV, TSV, and XLS reports.
• 200+ Integrations Marketplace — connects natively with Shopify, WooCommerce, HubSpot, Salesforce, Mailchimp, WordPress, Squarespace, Zendesk, and more without custom code.
• Customizable Chat Widget — supports 48 languages, dark mode, RTL text, WCAG 2.1 Level AA accessibility, and per-site branding customization including logo, colors, and eye-catchers.
LiveChat is the best fit for businesses that rely on their website to generate leads, support customers, or close sales directly.
• E-commerce store owners — the Sales Tracker and proactive campaigns help recover abandoning visitors and attribute actual revenue to each chat agent.
• SaaS customer success teams — use targeted in-app messages and AI-suggested knowledge base answers to onboard users and cut inbound ticket volume.
• Customer support managers — staffing predictor reports and agent performance analytics on the Business plan help you schedule teams and hit SLA targets.
• Digital agencies — manage unlimited client websites under one account, with per-site widget customization and agent group routing at no extra charge.
• Enterprise support operations — SSO, audit logs, IP restrictions, HIPAA compliance, and a dedicated Key Account Manager make it viable for regulated industries.
LiveChat stands out because it combines a mature live chat engine with genuinely useful AI features that work inside the agent workflow — not as a separate add-on.
• Weekly AI Topic Summaries — automatically scans thousands of chats and delivers a plain-English digest of the top customer questions each week, saving hours of manual analysis.
• Sales Tracker — most live chat tools cannot prove revenue impact; LiveChat's Sales Tracker links individual chat conversations directly to completed transactions so you can calculate true ROI.
• Copilot AI Inside the Agent App — reply suggestions, grammar fixes, message rephrasing, and sentiment detection all appear inside the agent's chat window without requiring a separate AI tool or browser extension.
• Text, Inc. Ecosystem — LiveChat integrates natively with ChatBot, HelpDesk, and KnowledgeBase (all Text, Inc. products), giving you a full support stack that shares data and workflows without third-party connectors.
• 20+ Years of Uptime Track Record — launched in 2002, LiveChat has enterprise-grade reliability infrastructure and a proven SLA record that newer chat tools simply cannot match.
LiveChat connects with 200+ platforms and messaging channels, making it easy to embed into almost any existing tech stack.
• E-commerce platforms — Shopify, WooCommerce, BigCommerce, Magento, and Squarespace with one-click install and native order data display inside the chat panel.
• CRM and marketing tools — HubSpot, Salesforce, Mailchimp, ActiveCampaign, and Pipedrive sync contact data and chat transcripts automatically.
• Messaging channels — Facebook Messenger, Instagram, WhatsApp, Apple Messages, X (Twitter), and SMS all feed into the unified LiveChat inbox.
• Website and CMS platforms — WordPress (official plugin), Wix, Weebly, Joomla, Drupal, and any custom HTML site via a copy-paste embed code.
• Internal tools and productivity — Slack, Zapier, Google Analytics, and the LiveChat REST API allow custom automations and reporting pipelines for development teams.
Handle 10x more support cases — bring every customer message into one place, automate the repetitive work, and let AI do the heavy lifting.
Handle every customer conversation — tickets, live chat, omnichannel, AI Agents, and knowledge base — in one platform with no feature paywalls.
One platform for live chat, email, AI agents, omnichannel inbox, knowledge base, and CRM — automate 50% of your support without switching tools.
LiveChat is a mature, feature-rich live chat platform that earns its price tag for any business where website conversations directly impact revenue. The Copilot AI, Sales Tracker, and omnichannel inbox give support teams tools that genuinely reduce workload and prove ROI — not just checkbox features.
If you run a growing e-commerce store, a SaaS product, or a mid-size support operation, the Business plan at $59 per agent per month (billed annually) delivers enough value to justify the cost.
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