• Four Specialized AI Agents (AI Team) — Mateo (Sales Agent) handles inquiries and qualifies leads; Maria (Marketing Agent) manages ad replies and runs campaigns; Sora (Booking Agent) schedules appointments and sends reminders; Valentina (Strategy Advisor) provides daily briefings and performance recommendations — all four roles operate simultaneously from one workspace subscription.
• Fuely AI Business Engine — powers all AI agent roles using a knowledge base built from your business data, following your rules and persona; processes requests via text or voice message input; delivers smart reply, booking, strategy, and campaign outputs across all connected channels.
• Smart Booking with Auto-Confirm — Sora's booking layer includes slot suggestions, calendar availability checking, automated booking confirmation messages, and pre-appointment reminders — handling the full scheduling workflow from inquiry to confirmed appointment without human involvement.
• Meta Ads Automation — Maria auto-replies to Instagram and Facebook ad comments and DMs with personalized follow-up messages, qualifying leads from paid traffic and guiding them toward booking or purchase inside the same conversation thread.
• Built-In CRM with Contact History — every client interaction across all channels is stored in a unified CRM with contact profiles, conversation history, tags, and notes — accessible to the AI and human team members from the same dashboard.
• Flow Automation Builder — a no-code visual builder for creating rule-based conversation flows with message cards, buttons, conditions, and user attribute capture; operates alongside the AI agent layer for teams that want structured, predictable conversation paths.
• Voice Message Business Control — business owners send voice messages to the Chatfuel AI (via Fuely AI) to issue instructions, get briefings, update business rules, and trigger tasks — functioning as a portable AI business manager operated through WhatsApp or the mobile app.
• Omnichannel Deployment — the same AI team operates across WhatsApp Business API (official Meta-certified), Instagram DMs, Facebook Messenger, TikTok messages, and website chat widget from a single configuration with unified inbox visibility.