• AI Agent with Custom Playbooks — runs fully autonomous, multi-step B2B sales qualification conversations in natural language; you define the flow in plain English and the AI follows it exactly, handling nuanced objections without breaking script.

• Visitor Intelligence — identifies anonymous website visitors, enriches their profiles with business email, phone number, LinkedIn data, and company context in real time, so every captured lead arrives in your CRM with actionable contact data.

• Real-Time Dynamic Microsites — generates personalized in-chat landing pages tailored to each visitor's context, surfacing the most relevant product content, videos, and CTAs without the visitor clicking away from the chat window.

• Proactive Live Chat with Intent Scoring — monitors visitor behavior (scroll depth, time on page, page URL) and alerts the right sales rep via HubSpot, Slack, or Microsoft Teams the moment a visitor's intent score peaks for immediate human takeover.

• Voice AI — lets visitors speak to the AI agent instead of typing; available on the Business plan and above, it delivers a natural, real human-like conversation experience across both chat and voice channels simultaneously.

• Meeting Scheduler (Booking) — integrates directly with Google Calendar to allow prospects to book meetings with the right sales rep inside the chat window, available 24/7 including after business hours with no manual coordination.

• Omnichannel Deployment — deploys the same AI agent across your website, WhatsApp, Facebook Messenger, and Instagram DMs from a single dashboard, with all conversations synced to your CRM automatically.

• Analytics Dashboard — provides a real-time view of AI agent performance, conversation volume, lead capture rates, meeting booked counts, visitor engagement scores, and AI credit usage across all channels.

• Inbound and Outbound AI Calling Agents — Deploy AI agents that answer every inbound call instantly with zero hold time, or run outbound campaigns that auto-dial uploaded CSV lead lists using dynamically personalized scripts that address each prospect by name using imported contact details — available across all plan tiers for both sales pipeline and customer support workflows.

• Knowledge Base Training from PDFs, URLs, and FAQs — Train your AI assistant using your own business materials — upload product documentation, support guides, pricing sheets, FAQ documents, and website URLs; the assistant uses this knowledge during live calls to answer questions accurately without hallucinating outside the trained scope — keeping responses on-brand and factually correct.

• Real-Time Meeting Booking and Calendar Integration — AI agents check availability and book confirmed appointments in real time during live phone calls, with immediate confirmation shown in the connected calendar; integrates with Google Calendar, Cal.com, and GoHighLevel calendars — confirmed in multiple independent tutorial videos as the most valued feature for sales automation use cases.

• AI Actions During Live Calls — Four action types trigger during conversations without human input: Book Meeting (real-time calendar booking), Send SMS (personalized messages during or after calls), Update CRM Records (write contact data, call outcome, and deal status to HubSpot, Salesforce, GoHighLevel, or Zoho), and Transfer to Human (intelligent handoff with context when complexity exceeds AI scope).

• CRM Integration with Two-Way Sync and Automatic Call Logging — Every AI call is automatically logged in the CRM timeline with duration, outcome, and transcript; new callers become contacts and known callers are matched to existing records; deals and opportunities are created or updated in real time — giving revenue teams a complete AI-sourced activity log without manual data entry after each call.

• 50+ Languages with Multi-Voice-Provider Selection — Configure assistant language and voice provider independently per assistant; 50+ language support covers major global languages and regional accents; voice provider options let teams choose the synthesis engine that best matches their brand tone and caller audience — confirmed in the official configuration tutorial video.

• Post-Call Analytics, Recordings, and Transcripts — Every call produces a full recording, verbatim transcript, sentiment analysis, and outcome tag; campaign dashboards aggregate performance data across coverage rate, average handle time, meetings booked, and qualification rate — enabling managers to improve agent scripts and campaign targeting using real conversation data.

• Dynamic Contact List Personalization — Import lead lists via CSV or Excel and the AI uses contact-level details (name, company, role, prior interactions) to personalize every call script dynamically — making each outbound call feel individually tailored rather than automated, reducing call rejection rates and improving prospect engagement quality.