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Crisp

Crisp

One platform for live chat, email, AI agents, omnichannel inbox, knowledge base, and CRM — automate 50% of your support without switching tools.

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TimelinesAI

TimelinesAI

Sync every WhatsApp conversation to your CRM, manage multiple numbers in one shared inbox, and automate campaigns — without the WhatsApp Business API.

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Quick Comparison: Crisp vs TimelinesAI

A high-level overview of pricing, key strengths, and use cases to help you choose the right tool fast.

Features
Crisp
TimelinesAI
Quick View
Crisp is an AI-powered all-in-one customer support platform founded in 2015 and developed by Crisp IM SAS, a French company. It unifies live chat, email,…
TimelinesAI is a WhatsApp CRM integration and team inbox platform that connects existing personal and business WhatsApp numbers — no WhatsApp Business API required —…
Pricing
Freemium: Starting at $45/mo
Free Trial: Starting at $25/seat/mo
Key Strength
• Omnichannel Shared Inbox — centralizes conversations from chat widget, email, WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE,…
• Native CRM Integration — connect one or multiple WhatsApp numbers (personal or business) to HubSpot, Pipedrive, Zoho CRM, Salesforce,…
Best For
Crisp is the best fit for businesses that want an all-in-one omnichannel support platform with genuine AI tools, without paying…
TimelinesAI is the right tool for any sales, support, or marketing team that runs customer conversations on WhatsApp and wants…

Detailed Feature Breakdown

Go deeper into the specific capabilities, pros, cons, and integrations of both platforms.

Features
Crisp
TimelinesAI
Overview

Crisp is an AI-powered all-in-one customer support platform founded in 2015 and developed by Crisp IM SAS, a French company.

It unifies live chat, email, WhatsApp, Messenger, Instagram, Telegram, SMS, and 8+ additional channels into a single shared inbox, with built-in AI agents, no-code workflow automation, a knowledge base, a support CRM, and real-time analytics — all under a flat per-workspace subscription.

Trusted by 10,000 companies worldwide, it is designed to help support, sales, and marketing teams automate 50% of inquiries and deliver faster, more personal customer experiences.

TimelinesAI is a WhatsApp CRM integration and team inbox platform that connects existing personal and business WhatsApp numbers — no WhatsApp Business API required — to leading CRMs including HubSpot, Pipedrive, Zoho CRM, Salesforce, and monday.com.

It syncs all WhatsApp conversations, contacts, and attachments to CRM records in real time, provides a unified shared inbox for multi-number team management, and enables personalized bulk WhatsApp campaigns and no-code automation workflows. Trusted by 1,000+ teams across 34 countries, it has managed 10M+ WhatsApp messages.

Key Features

• Omnichannel Shared Inbox — centralizes conversations from chat widget, email, WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE, X (Twitter), and phone into one collaborative inbox where teams reply, assign, and resolve without switching apps.

• AI Agent Builder — train fully autonomous AI agents on your website content, knowledge base articles, and uploaded documents; the agent answers questions, qualifies leads, routes conversations, and escalates to human agents when needed, automating up to 50% of inbound inquiries.

• Internal AI Copilot — assists human agents with real-time conversation summaries, AI-generated reply suggestions, writing assistance, voice-to-text input, auto-tagging, and AI inbox spam filtering to reduce manual work and speed up response times.

• No-Code Workflow Automation — build automated internal workflows using conditional flows, keyword triggers, CRM-based triggers, AI-based triggers, API automation, webhook actions, and iFrames through a visual no-code builder with unlimited automations on the Plus plan.

• MagicBrowse — lets support agents see in real time exactly which page a visitor is currently viewing, enabling instant context for troubleshooting, upselling, or proactive outreach without asking the customer for details.

• LiveTranslate — automatically translates messages between agents and customers in real time so you can support international customers in their native language without hiring multilingual staff or switching translation tools.

• Built-In Support CRM — stores and synchronizes customer profiles, custom attributes, segmentation data, lifecycle tracking, customer notes, and full conversation history so agents have complete context before every interaction.

• Knowledge Base with AI Search — create, manage, and publish help center articles with multilingual support, custom domain, SEO metadata, article feedback, and an AI-powered site search that surfaces relevant answers to visitors before they open a chat.

• Native CRM Integration — connect one or multiple WhatsApp numbers (personal or business) to HubSpot, Pipedrive, Zoho CRM, Salesforce, or monday.com in minutes via QR code scan; every message, contact, attachment, and chat link syncs automatically to the correct CRM record with timestamps and sender metadata.

• Multi-Number Shared Inbox — bring all WhatsApp numbers across your team into one unified inbox; assign conversations to specific team members, set labels and custom filters, view contact segments, exchange internal notes, set Quick Reply templates, and track chat ownership — all from one interface.

• ChatGPT AI Autoresponder — configure an AI-powered autoresponder that uses ChatGPT to handle inbound WhatsApp messages automatically; available on the Shared Inbox plan and above for 24/7 first-response coverage without human intervention.

• Bulk Messaging & Campaigns — send personalized broadcast campaigns to thousands of WhatsApp contacts using CRM field merge tags; upload contact lists via CSV or Excel, use campaign wizard, include attachments (up to 50 MB on the Mass Messaging plan), and track campaign analytics.

• No-Code Workflow Automation — build visual automated WhatsApp workflows using a drag-and-drop builder; auto-route conversations to team members, trigger messages based on CRM events, connect to 1,000+ apps via native Zapier integration, and use scalable webhook automation.

• Chrome Extension with Embedded Chat View — install the TimelinesAI Chrome Extension to get an in-context WhatsApp chat panel inside any CRM interface; send and receive WhatsApp messages, use slash-command templates, and view full chat history without leaving your CRM tab.

• Real-Time Message Sync with Attachments — every inbound and outbound WhatsApp message — including images, documents, voice notes, and files up to 50 MB on Mass Messaging plan — is automatically saved to the linked CRM contact, lead, or deal as Notes with full metadata.

• Analytics and Reporting — track conversation volume, response times, team performance, chat assignment metrics, and campaign delivery analytics across all connected WhatsApp numbers from the TimelinesAI dashboard.

Pros
  • Flat per-workspace pricing means costs stay predictable as your team grows — additional agents cost just $10/month each on the Plus plan
  • Free plan includes 2 seats and a live chat widget with no time limit — genuinely useful for solopreneurs
  • 14-day full-access trial on any paid plan lets you test every feature including AI agents before committing
  • MagicBrowse and LiveTranslate are unique features at this price point that most competitors lock behind enterprise tiers
  • All data is EU-hosted with TLS encryption, data replication, double-factor authentication, and a Data Processing Agreement on all plans
  • Omnichannel inbox covers 10+ channels — chat, email, WhatsApp, Instagram, Telegram, SMS, Viber, LINE, phone, and X — in one place
  • MCP Server included on Essentials and above — enables AI model context protocol integration, a forward-thinking feature for AI-first teams
  • Works with existing personal AND business WhatsApp numbers — no expensive WhatsApp Business API account required
  • 10-day free trial with no credit card required — full functionality available from day one of the trial
  • One-click native CRM integrations with HubSpot, Pipedrive, Zoho, Salesforce, and monday.com — QR scan setup in under 2 minutes
  • ChatGPT AI autoresponder built in on the Shared Inbox plan — 24/7 automated first-response without a separate AI subscription
  • Around-the-clock chat support in 20+ languages included on all plans — confirmed on Zoho Marketplace listing
  • Rated 4.7/5 on Capterra from 112 reviews across 34 countries — consistent praise for integration accuracy and ease of setup
  • Native Zapier integration on all paid plans — connects to 1,000+ apps without custom code for advanced workflow automation
Cons
  • AI credits are included per plan ($5 on Mini, $25 on Essentials, $75 on Plus) but are consumed per AI interaction — high-volume teams will exhaust credits and face additional costs
  • Advanced AI features — AI Agent, AI Copilot, multilingual AI, MCP Server, auto-tagging — are locked behind the Plus plan at $295/workspace/month
  • Ticketing system is only available on the Plus plan — the Essentials plan lacks structured ticketing for high-volume support operations
  • White labelling requires the Plus plan — Mini and Essentials subscribers cannot remove Crisp branding from the chat widget
  • Free plan limits customer profiles to just 100 — too restrictive for any business with an existing contact base
  • No native Salesforce integration on lower tiers — Salesforce sync is available only through the full integrations suite on Plus
  • Pricing is strictly per seat — each WhatsApp number connected also requires an additional seat purchase, which can make multi-number deployments costly
  • Bulk messaging and no-code visual workflow automation are locked to the Mass Messaging plan at $60/seat/month — unavailable on cheaper tiers
  • File attachment limit varies significantly by plan: 2 MB on CRM Integration, 10 MB on Shared Inbox, 50 MB on Mass Messaging — teams sharing large files need the top tier
  • Enterprise plan pricing is custom and undisclosed — larger teams cannot self-serve on pricing without contacting sales
  • No built-in WhatsApp Business API — for teams needing official Meta-certified messaging (green badge, verified templates), TimelinesAI is not the right tool
  • The platform is entirely WhatsApp-focused — teams needing a multi-channel inbox (SMS, email, Telegram) alongside WhatsApp will need additional tools
Best For

Crisp is the best fit for businesses that want an all-in-one omnichannel support platform with genuine AI tools, without paying per-seat enterprise pricing.

• Solopreneurs and very small teams — the free plan (2 seats, chat widget, mobile apps, unlimited conversations) provides a professional support presence at zero cost with no time limit.

• Early-stage startups and small businesses — the Mini plan at $45/month and Essentials plan at $95/month unlock a shared email inbox, omnichannel channels, workflow automation, knowledge base, and AI chatbot at a price that fits lean budgets.

• Growing customer support teams — the Plus plan's flat $295/workspace pricing with unlimited automation rules and $10/month per additional agent means costs scale slowly as headcount grows, unlike per-seat tools where adding 10 agents doubles the bill.

• Sales and inbound marketing teams — proactive chat triggers, CRM-based behavioral targeting, and live visitor tracking via MagicBrowse enable real-time engagement with high-intent prospects at exactly the right conversion moment.

• International businesses with multilingual customers — LiveTranslate and multilingual AI agents on the Plus plan enable seamless cross-language support without hiring language-specific staff or maintaining separate regional workflows.

TimelinesAI is the right tool for any sales, support, or marketing team that runs customer conversations on WhatsApp and wants those conversations automatically visible inside their CRM.

• Sales teams using Pipedrive or HubSpot — every WhatsApp lead message, attachment, and conversation thread logs to the right deal or contact automatically, eliminating manual copy-paste and ensuring full pipeline context is always current.

• Customer service teams across high-WhatsApp markets — businesses in healthcare, banking, e-commerce, and real estate across Latin America, South Asia, and Southeast Asia where WhatsApp is the primary support channel use the shared inbox to scale team capacity without scaling devices.

• Marketing teams running WhatsApp outreach — the Mass Messaging plan enables personalized bulk WhatsApp campaigns to segmented CRM contact lists without requiring a WhatsApp Business API account or Meta partner certification.

• Agencies managing multiple client WhatsApp numbers — per-seat, multi-number workspace management allows agencies to connect each client's WhatsApp numbers to their respective CRM instances from one TimelinesAI account.

• Operations managers centralizing team WhatsApp activity — the shared inbox's chat assignment, internal notes, labels, and performance analytics give operations managers full visibility into WhatsApp-based customer interactions across the whole team.

Pricing Details

Free ($0/mo per workspace, forever): 2 seats, 100 customer profiles, chat widget, contact form, mobile and desktop apps, real-time notifications, Developer APIs, live geolocation map, conversation transcript, unlimited conversations, file sharing, canned responses, Telegram, Messenger, X, Instagram, SMS, Viber, Phone, LINE, WhatsApp Business channels, WordPress, Shopify, WooCommerce, Slack, HubSpot, Zapier integrations, live typing preview, chat SDKs. No AI credits included.

Mini ($45/mo per workspace): All Free features plus 4 seats, 5,000 customer profiles, $5 AI credits/month, shared email inbox, shortcuts, chat triggers, private notes, custom email domain, unlimited data retention, internal search. Additional agents: pricing not listed.

Essentials ($95/mo per workspace): All Mini features plus 10 seats, 50,000 customer profiles, $25 AI credits/month, 2 sub-inboxes, omnichannel inbox, workflow automation builder, omnichannel AI chatbot, knowledge base, analytics, routing rules and assignment, round-robin routing, customer portal, customer segmentation, smart filters, customer lifecycle tracking, customer timeline activity, multilingual help center, help center SDK, custom domain name, sitemap and SEO metadata, prebuilt analytics, data export, MCP Server, conversation summary, AI writing assistant, AI inbox spam filter, double-factor authentication, TLS encryption, data replication, EU-hosted.

Plus ($295/mo per workspace): All Essentials features plus 20+ seats ($10/agent/month extra), 200,000 customer profiles, $75 AI credits/month, 5 sub-inboxes, unlimited task automations, ticketing system, 100+ integrations, white labelling, enhanced rate limits, advanced analytics, complete AI-first support suite (AI Agent, AI Knowledge training, internal AI Copilot, voice-to-text, multilingual AI, auto-tagging, AI-powered site search, AI-based triggers, MagicBrowse, LiveTranslate, video and audio chat, custom dashboards, API analytics, status page, node monitoring).

Enterprise (Custom pricing): Everything in Plus plus dedicated onboarding, personalized SLA, enhanced rate limits, custom features, team training, unique pricing.

CRM Integration ($25/seat/month, ~$20/seat/month billed annually with 20% discount): Connect personal or business WhatsApp numbers to Pipedrive, HubSpot, Zoho CRM, Salesforce, or monday.com. Real-time bidirectional message sync, attachment sync (up to 2 MB per file), automatic contact and deal creation in CRM, WhatsApp chat link stored in CRM, native Zapier integration, inbound and outbound webhooks, Chrome Extension for embedded CRM chat view. Each additional WhatsApp number requires an additional seat.

Shared Inbox ($40/seat/month, ~$32/seat/month billed annually): Everything in CRM Integration plus multi-number unified team inbox, real-time collaborative message management, chat assignment and ownership tracking, custom contact views with filters and labels, internal team comments on WhatsApp chats, Quick Reply templates, ChatGPT AI Autoresponder, analytics reports, file attachments up to 10 MB.

Mass Messaging & Automation ($60/seat/month, ~$48/seat/month billed annually): Everything in Shared Inbox plus visual no-code workflow automation builder with pre-built templates, bulk WhatsApp broadcast campaigns, CSV and Excel contact list upload, TimelinesAI campaign wizard, custom contact limits, scalable webhook automation, bulk messaging attachment support, file attachments up to 50 MB, campaign analytics.

Business Plan (Custom pricing — contact sales): Customized features and limits for large organizations, advanced integrations, premium dedicated technical support, personalized onboarding.

All plans: 10-day free trial, no credit card required. Annual billing saves 20% across all plans.

Unique Features

Crisp stands apart from other customer support platforms through its flat per-workspace pricing model, unique real-time visitor features, and an EU-hosted infrastructure that competitors rarely match at this price point.

• Flat Per-Workspace Pricing — you pay one fixed monthly price per workspace regardless of conversation volume, and additional agents cost just $10/month each on the Plus plan; this makes Crisp one of the most affordable omnichannel support platforms for growing teams compared to per-seat alternatives like Intercom or Zendesk.

• MagicBrowse — lets agents see in real time exactly which page a website visitor is currently viewing during a conversation; this unique co-browsing-lite feature dramatically speeds up troubleshooting and enables proactive engagement without requiring a screen-sharing plugin or customer action.

• LiveTranslate — automatically translates agent-to-customer messages in real time across language barriers; unlike tools that require separate translation integrations, LiveTranslate is a native Crisp feature available directly in the chat panel.

• MCP Server Support — Crisp includes a Model Context Protocol (MCP) Server on Essentials and above, allowing AI tools and large language models to access and interact with your Crisp workspace data programmatically — a technically advanced capability that few customer support platforms offer natively.

• EU-Hosted Infrastructure with Data Replication on All Plans — all data is hosted in the EU with TLS encryption, data replication for redundancy, a Data Processing Agreement, and double-factor authentication available on every plan including free — a privacy-first foundation that matters especially for European businesses subject to GDPR.

TimelinesAI's core differentiator is its ability to bridge any existing WhatsApp number — personal or business — directly into your CRM without requiring an official WhatsApp Business API account, Meta partner certification, or new phone number.

• No WhatsApp Business API Required — most WhatsApp CRM tools require an official WhatsApp Business API account costing $200–$500/month in setup and per-message fees; TimelinesAI works by QR code scan with any existing WhatsApp number, making it accessible to teams that have built relationships on their personal or existing business numbers.

• Per-Seat Multi-Number Architecture — each TimelinesAI seat can sync multiple WhatsApp numbers, and each number can be connected to a different CRM module or user; this multi-number model is designed specifically for businesses where different sales reps, support agents, or departments each have their own WhatsApp number.

• ChatGPT AI Autoresponder Built Into the Inbox — the AI autoresponder is natively integrated into the Shared Inbox plan without requiring a separate ChatGPT API subscription or third-party connection, making 24/7 first-response automation available to any team on the $40/seat tier.

• Chrome Extension with Embedded CRM Chat View — the Chrome Extension injects a live WhatsApp chat panel directly inside the CRM interface (HubSpot, Pipedrive, Zoho, Salesforce) so agents can send and receive WhatsApp messages, use slash-command templates, and view full chat history without switching tabs or apps.

• 24/7 Chat Support in 20+ Languages — around-the-clock multilingual support is included on all plans including during the free trial, a service level that most SaaS tools in this price range reserve for enterprise tiers only.

Integrations

Crisp connects natively with 100+ third-party tools and all major messaging channels, giving you a unified stack without custom middleware.

• Messaging and social channels — WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE, X (Twitter), and phone calls all route into the Crisp shared inbox natively; no third-party channel connector or bridge app is required.

• CRM and sales platforms — HubSpot, Pipedrive, Zoho CRM, Segment, and Salesforce (Plus plan) sync contact data and conversation history bidirectionally so agents always see full customer context without switching dashboards.

• E-commerce platforms — Shopify, WooCommerce, Adobe Commerce (Magento), and PrestaShop connect natively so support agents view order data, cart contents, and purchase history directly inside the conversation panel.

• Automation and workflow tools — Zapier, Make (Integromat), and n8n are all natively supported, connecting Crisp to thousands of additional apps for custom automation workflows beyond the built-in no-code builder.

• Developer and custom integrations — a full Developer API, Webhooks, Chat SDKs for iOS, Android, and React Native, and the MCP Server (Essentials+) give engineering teams complete programmatic control over Crisp data and workflows.

TimelinesAI connects to every major CRM and automation platform your sales and support team already uses.

• Native CRM integrations — HubSpot (Contacts, Deals, Workflows), Pipedrive (Persons, Deals, Activities), Zoho CRM (Leads, Contacts, Deals, custom modules), Salesforce, and monday.com all connect via one-click native integration — no middleware or custom code required; each integration syncs messages, contacts, attachments, and chat links to the correct CRM module automatically.

• Automation and workflow platforms — native Zapier integration on all paid plans connects TimelinesAI to 1,000+ additional apps including Google Sheets, Notion, Slack, Trello, Airtable, Mailchimp, and ActiveCampaign for custom cross-platform automation; Make (Integromat) is supported via webhooks for more complex multi-step workflows.

• AI and messaging tools — ChatGPT is integrated natively for the AI Autoresponder on the Shared Inbox plan; WhatsApp Web works as the underlying messaging layer for both personal and WhatsApp Business numbers via QR scan authentication.

• Developer and custom integration tools — inbound and outbound webhooks on all paid plans allow engineering teams to build custom triggers, real-time data pipelines, and event-driven automations between TimelinesAI and any internal system or proprietary platform.

• Browser integration — the Chrome Extension works inside HubSpot, Pipedrive, Zoho CRM, Salesforce, and any web-based CRM to embed an in-context WhatsApp chat view, enabling agents to send messages, use Quick Reply templates, and view conversation history without leaving their CRM.

Alternatives
BoldDesk
Free Trial: Starting at $20/mo
Quickchat AI
Freemium: Starting at $29/mo
Expertise AI
Freemium: Starting at $400/mo
Crisp
Freemium: Starting at $45/mo
Gist
Freemium: Starting at $19/mo
LiveChat
Free Trial: Starting at $20/mo

Frequently Asked Questions

Expert Verdict

Final Analysis: Which is better?

Crisp and TimelinesAI are both top-tier AI tool solutions in 2026. Crisp (Freemium: Starting at $45/mo) is best for Crisp is the best fit for businesses that want an all-in-one omnichannel support platform with.. TimelinesAI (Free Trial: Starting at $25/seat/mo) is best for TimelinesAI is the right tool for any sales, support, or marketing team that runs customer.. Our recommendation: try both free tiers before committing, and evaluate based on your actual production requirements.

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