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Crisp

Crisp

One platform for live chat, email, AI agents, omnichannel inbox, knowledge base, and CRM — automate 50% of your support without switching tools.

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Social Intents

Social Intents

Reply to website visitors directly from Microsoft Teams, Slack, or Google Chat — AI handles 75% of questions automatically so your team never misses a chat.

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Quick Comparison: Crisp vs Social Intents

A high-level overview of pricing, key strengths, and use cases to help you choose the right tool fast.

Features
Crisp
Social Intents
Quick View
Crisp is an AI-powered all-in-one customer support platform founded in 2015 and developed by Crisp IM SAS, a French company. It unifies live chat, email,…
Social Intents is an AI-powered live chat and chatbot platform that allows businesses to engage website visitors directly from Microsoft Teams, Slack, Google Chat, or…
Pricing
Freemium: Starting at $45/mo
Free Trial: Starting at $21/mo
Key Strength
• Omnichannel Shared Inbox — centralizes conversations from chat widget, email, WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE,…
• Teams, Slack & Google Chat Integration — routes every website visitor chat, WhatsApp message, and SMS directly into Microsoft…
Best For
Crisp is the best fit for businesses that want an all-in-one omnichannel support platform with genuine AI tools, without paying…
Social Intents delivers the most value for teams that are already deeply embedded in Microsoft Teams, Slack, or Google Chat…

Detailed Feature Breakdown

Go deeper into the specific capabilities, pros, cons, and integrations of both platforms.

Features
Crisp
Social Intents
Overview

Crisp is an AI-powered all-in-one customer support platform founded in 2015 and developed by Crisp IM SAS, a French company.

It unifies live chat, email, WhatsApp, Messenger, Instagram, Telegram, SMS, and 8+ additional channels into a single shared inbox, with built-in AI agents, no-code workflow automation, a knowledge base, a support CRM, and real-time analytics — all under a flat per-workspace subscription.

Trusted by 10,000 companies worldwide, it is designed to help support, sales, and marketing teams automate 50% of inquiries and deliver faster, more personal customer experiences.

Social Intents is an AI-powered live chat and chatbot platform that allows businesses to engage website visitors directly from Microsoft Teams, Slack, Google Chat, or Zoom — without switching to a separate support app.

Founded in 2013 and trusted by 75,000+ teams worldwide, it trains AI chatbots on your website content in one click using GPT-5.2, Claude, or Gemini, automates 75% of inbound support queries, and handles omnichannel conversations from website chat, WhatsApp, Messenger, and SMS in one unified workflow.

Key Features

• Omnichannel Shared Inbox — centralizes conversations from chat widget, email, WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE, X (Twitter), and phone into one collaborative inbox where teams reply, assign, and resolve without switching apps.

• AI Agent Builder — train fully autonomous AI agents on your website content, knowledge base articles, and uploaded documents; the agent answers questions, qualifies leads, routes conversations, and escalates to human agents when needed, automating up to 50% of inbound inquiries.

• Internal AI Copilot — assists human agents with real-time conversation summaries, AI-generated reply suggestions, writing assistance, voice-to-text input, auto-tagging, and AI inbox spam filtering to reduce manual work and speed up response times.

• No-Code Workflow Automation — build automated internal workflows using conditional flows, keyword triggers, CRM-based triggers, AI-based triggers, API automation, webhook actions, and iFrames through a visual no-code builder with unlimited automations on the Plus plan.

• MagicBrowse — lets support agents see in real time exactly which page a visitor is currently viewing, enabling instant context for troubleshooting, upselling, or proactive outreach without asking the customer for details.

• LiveTranslate — automatically translates messages between agents and customers in real time so you can support international customers in their native language without hiring multilingual staff or switching translation tools.

• Built-In Support CRM — stores and synchronizes customer profiles, custom attributes, segmentation data, lifecycle tracking, customer notes, and full conversation history so agents have complete context before every interaction.

• Knowledge Base with AI Search — create, manage, and publish help center articles with multilingual support, custom domain, SEO metadata, article feedback, and an AI-powered site search that surfaces relevant answers to visitors before they open a chat.

• Teams, Slack & Google Chat Integration — routes every website visitor chat, WhatsApp message, and SMS directly into Microsoft Teams channels, Slack threads, or Google Chat spaces so your team responds from the tools they already use with zero new app learning.

• Multi-Model AI Chatbot — train a custom AI chatbot on your website URL, PDFs, or help docs in one click; choose GPT-5.2, Claude, or Gemini as the underlying model and switch between them anytime from your dashboard without retraining.

• Three AI Response Modes — configure AI First Then Handoff (instant AI replies with automatic escalation), AI + Humans Together (AI drafts, team approves), or AI When Offline (human-first with AI fallback after hours) based on your team's workflow.

• No Per-Seat Pricing — Basic, Pro, and Business plans include unlimited team members; add your entire support, sales, and success team without per-agent cost scaling.

• WhatsApp & SMS Support — connect official WhatsApp Business API and SMS numbers (1 number on Basic, 5 on Pro, 10 on Business) and manage all messages in the same Teams or Slack workflow alongside website chats.

• Real-Time Auto-Translation — automatically detects and translates messages between agents and customers in 80+ languages in real time, available on the Business plan, enabling global support without multilingual staff.

• White Label & Agency Dashboard — Pro and Business plans include white-label branding removal and a multi-client agency dashboard for managing 100+ client accounts with custom branding under your own business identity.

• Auto Chatbot Retraining — Pro and Business plans automatically retrain the AI chatbot whenever your website content changes, keeping answers current without manual retraining or scheduled crawls.

Pros
  • Flat per-workspace pricing means costs stay predictable as your team grows — additional agents cost just $10/month each on the Plus plan
  • Free plan includes 2 seats and a live chat widget with no time limit — genuinely useful for solopreneurs
  • 14-day full-access trial on any paid plan lets you test every feature including AI agents before committing
  • MagicBrowse and LiveTranslate are unique features at this price point that most competitors lock behind enterprise tiers
  • All data is EU-hosted with TLS encryption, data replication, double-factor authentication, and a Data Processing Agreement on all plans
  • Omnichannel inbox covers 10+ channels — chat, email, WhatsApp, Instagram, Telegram, SMS, Viber, LINE, phone, and X — in one place
  • MCP Server included on Essentials and above — enables AI model context protocol integration, a forward-thinking feature for AI-first teams
  • No per-seat pricing on Basic and above — unlimited team members for one flat monthly fee is a genuine market differentiator
  • Native Microsoft Teams, Slack, Google Chat, and Zoom integration means zero new tools for your team to learn
  • Choose between GPT-5.2, Claude, or Gemini and switch models anytime — rare flexibility at this price point
  • 14-day free trial with no credit card required plus a 30-day money-back guarantee on all paid plans
  • 1-click AI training on your entire website URL — most teams are live with a trained chatbot in under 5 minutes
  • Rated 4.8/5 on both G2 and Capterra — 75,000+ teams and 10M+ chats delivered with 99.9% uptime SLA
  • Auto chatbot retraining on Pro and above keeps AI answers current without manual maintenance
Cons
  • AI credits are included per plan ($5 on Mini, $25 on Essentials, $75 on Plus) but are consumed per AI interaction — high-volume teams will exhaust credits and face additional costs
  • Advanced AI features — AI Agent, AI Copilot, multilingual AI, MCP Server, auto-tagging — are locked behind the Plus plan at $295/workspace/month
  • Ticketing system is only available on the Plus plan — the Essentials plan lacks structured ticketing for high-volume support operations
  • White labelling requires the Plus plan — Mini and Essentials subscribers cannot remove Crisp branding from the chat widget
  • Free plan limits customer profiles to just 100 — too restrictive for any business with an existing contact base
  • No native Salesforce integration on lower tiers — Salesforce sync is available only through the full integrations suite on Plus
  • Conversation limits are strict per plan — 60/month on Lite, 250 on Starter, 1,000 on Basic; high-volume sites hit the cap quickly
  • Real-time auto-translation is locked to the Business plan at $199/month — unavailable on lower tiers
  • AI intent-based channel routing is only available on Business — mid-tier teams on Pro cannot use smart routing logic
  • White-label branding is restricted to Pro ($99/month) and above — Lite, Starter, and Basic subscribers cannot remove Social Intents branding
  • No built-in ticketing system or knowledge base — teams needing structured ticket queues must integrate with a third-party tool
  • Starter plan allows only 4 seats — teams larger than 4 must upgrade to Basic ($69/month) for unlimited seats
Best For

Crisp is the best fit for businesses that want an all-in-one omnichannel support platform with genuine AI tools, without paying per-seat enterprise pricing.

• Solopreneurs and very small teams — the free plan (2 seats, chat widget, mobile apps, unlimited conversations) provides a professional support presence at zero cost with no time limit.

• Early-stage startups and small businesses — the Mini plan at $45/month and Essentials plan at $95/month unlock a shared email inbox, omnichannel channels, workflow automation, knowledge base, and AI chatbot at a price that fits lean budgets.

• Growing customer support teams — the Plus plan's flat $295/workspace pricing with unlimited automation rules and $10/month per additional agent means costs scale slowly as headcount grows, unlike per-seat tools where adding 10 agents doubles the bill.

• Sales and inbound marketing teams — proactive chat triggers, CRM-based behavioral targeting, and live visitor tracking via MagicBrowse enable real-time engagement with high-intent prospects at exactly the right conversion moment.

• International businesses with multilingual customers — LiveTranslate and multilingual AI agents on the Plus plan enable seamless cross-language support without hiring language-specific staff or maintaining separate regional workflows.

Social Intents delivers the most value for teams that are already deeply embedded in Microsoft Teams, Slack, or Google Chat and want to add customer support without changing their workflow.

• Microsoft Teams-first organizations — companies that standardized on Teams for internal communication get an immediate productivity win: customer chats arrive as native Teams channel threads with zero app switching or new login required.

• Small and mid-sized businesses scaling support — the Basic plan's unlimited seats at $69/month lets growing teams add every staff member who might chat with a customer, without worrying about per-agent billing as headcount grows.

• Agencies and white-label resellers — the Pro ($99/month) and Business ($199/month) plans include white-label branding, multi-widget management, and a multi-client dashboard for running AI-powered live chat for 100+ clients under your own brand.

• E-commerce stores on Shopify or WordPress — one-click plugin installation, Zapier integration (Pro+), and WhatsApp support make it fast to add AI-assisted customer support to any online store without a developer.

• Global businesses with multilingual customers — the Business plan's real-time auto-translation for 80+ languages and AI intent-based channel routing enable international support at scale without hiring language-specific agents.

Pricing Details

Free ($0/mo per workspace, forever): 2 seats, 100 customer profiles, chat widget, contact form, mobile and desktop apps, real-time notifications, Developer APIs, live geolocation map, conversation transcript, unlimited conversations, file sharing, canned responses, Telegram, Messenger, X, Instagram, SMS, Viber, Phone, LINE, WhatsApp Business channels, WordPress, Shopify, WooCommerce, Slack, HubSpot, Zapier integrations, live typing preview, chat SDKs. No AI credits included.

Mini ($45/mo per workspace): All Free features plus 4 seats, 5,000 customer profiles, $5 AI credits/month, shared email inbox, shortcuts, chat triggers, private notes, custom email domain, unlimited data retention, internal search. Additional agents: pricing not listed.

Essentials ($95/mo per workspace): All Mini features plus 10 seats, 50,000 customer profiles, $25 AI credits/month, 2 sub-inboxes, omnichannel inbox, workflow automation builder, omnichannel AI chatbot, knowledge base, analytics, routing rules and assignment, round-robin routing, customer portal, customer segmentation, smart filters, customer lifecycle tracking, customer timeline activity, multilingual help center, help center SDK, custom domain name, sitemap and SEO metadata, prebuilt analytics, data export, MCP Server, conversation summary, AI writing assistant, AI inbox spam filter, double-factor authentication, TLS encryption, data replication, EU-hosted.

Plus ($295/mo per workspace): All Essentials features plus 20+ seats ($10/agent/month extra), 200,000 customer profiles, $75 AI credits/month, 5 sub-inboxes, unlimited task automations, ticketing system, 100+ integrations, white labelling, enhanced rate limits, advanced analytics, complete AI-first support suite (AI Agent, AI Knowledge training, internal AI Copilot, voice-to-text, multilingual AI, auto-tagging, AI-powered site search, AI-based triggers, MagicBrowse, LiveTranslate, video and audio chat, custom dashboards, API analytics, status page, node monitoring).

Enterprise (Custom pricing): Everything in Plus plus dedicated onboarding, personalized SLA, enhanced rate limits, custom features, team training, unique pricing.

Lite ($21/mo billed annually, ~$26/mo billed monthly): 1 chat widget, 1 seat, 60 AI conversations/month, 1 domain, Microsoft Teams + Slack + Google Chat integrations, ChatGPT AI model, developer API, full widget customization.

Starter ($39/mo billed annually): 1 chat widget, 4 seats, 250 AI conversations/month, 1 domain, Teams + Slack + Google Chat integrations, ChatGPT + Claude + Gemini AI models, shortcut replies and visitor targeting, developer API.

Basic ($69/mo billed annually): 2 chat widgets, unlimited seats, 1,000 AI conversations/month, 2 domains, Teams + Slack + Google Chat integrations, ChatGPT + Claude + Gemini, WhatsApp Business (1 number) + SMS (1 number), full widget customization.

Pro ($99/mo billed annually): 5 chat widgets, unlimited seats, 5,000 AI conversations/month, 5 domains, WhatsApp (5 numbers) + SMS (5 numbers), CRM and Zapier integrations, white-label branding, auto chatbot retraining, country allow and block lists, cross-team routing — most popular plan.

Business ($199/mo billed annually): 10 chat widgets, unlimited seats, 10,000 AI conversations/month, 10 domains, WhatsApp (10 numbers) + SMS (10 numbers), real-time auto-translation (80+ languages), priority support, white-label branding, auto chatbot retraining, country allow and block lists, AI intent-based channel routing.

Enterprise (Custom pricing): Custom AI training, dedicated support, SLA guarantees, volume discounts — contact Social Intents sales for a quote.

Unique Features

Crisp stands apart from other customer support platforms through its flat per-workspace pricing model, unique real-time visitor features, and an EU-hosted infrastructure that competitors rarely match at this price point.

• Flat Per-Workspace Pricing — you pay one fixed monthly price per workspace regardless of conversation volume, and additional agents cost just $10/month each on the Plus plan; this makes Crisp one of the most affordable omnichannel support platforms for growing teams compared to per-seat alternatives like Intercom or Zendesk.

• MagicBrowse — lets agents see in real time exactly which page a website visitor is currently viewing during a conversation; this unique co-browsing-lite feature dramatically speeds up troubleshooting and enables proactive engagement without requiring a screen-sharing plugin or customer action.

• LiveTranslate — automatically translates agent-to-customer messages in real time across language barriers; unlike tools that require separate translation integrations, LiveTranslate is a native Crisp feature available directly in the chat panel.

• MCP Server Support — Crisp includes a Model Context Protocol (MCP) Server on Essentials and above, allowing AI tools and large language models to access and interact with your Crisp workspace data programmatically — a technically advanced capability that few customer support platforms offer natively.

• EU-Hosted Infrastructure with Data Replication on All Plans — all data is hosted in the EU with TLS encryption, data replication for redundancy, a Data Processing Agreement, and double-factor authentication available on every plan including free — a privacy-first foundation that matters especially for European businesses subject to GDPR.

Social Intents occupies a unique position in the live chat market by treating Microsoft Teams, Slack, and Google Chat as first-class support channels — not afterthoughts bolted on via integration.

• Zero New Tool For Your Team — every customer chat becomes a native thread in Teams, a Slack thread, or a Google Chat space; agents never log into a separate support dashboard, eliminating the login fatigue and missed chat problem that plagues conventional live chat tools.

• Switch AI Models Anytime Without Retraining — you can flip between GPT-5.2, Claude, or Gemini from your dashboard at any time without rebuilding your chatbot; this model flexibility is uniquely valuable as different AI models perform better on different types of content.

• Unlimited Seats on Flat Monthly Pricing — charging per seat is the industry default; Social Intents flips this with unlimited team members on the Basic plan and above, making it one of the rare platforms where adding more people to your support team costs exactly $0 extra per month.

• Auto Chatbot Retraining — on Pro and Business plans the platform monitors your website for content changes and automatically retrains the chatbot, eliminating the manual maintenance burden that most AI chatbot platforms require when products, pricing, or FAQs change.

• Surva.ai Companion Tool — Social Intents also operates Surva.ai, an AI brand visibility tracker that monitors how your brand appears in ChatGPT, Claude, Perplexity, and Google AI Overviews; this unique companion product reflects the company's forward-thinking approach to AI-era customer intelligence.

Integrations

Crisp connects natively with 100+ third-party tools and all major messaging channels, giving you a unified stack without custom middleware.

• Messaging and social channels — WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE, X (Twitter), and phone calls all route into the Crisp shared inbox natively; no third-party channel connector or bridge app is required.

• CRM and sales platforms — HubSpot, Pipedrive, Zoho CRM, Segment, and Salesforce (Plus plan) sync contact data and conversation history bidirectionally so agents always see full customer context without switching dashboards.

• E-commerce platforms — Shopify, WooCommerce, Adobe Commerce (Magento), and PrestaShop connect natively so support agents view order data, cart contents, and purchase history directly inside the conversation panel.

• Automation and workflow tools — Zapier, Make (Integromat), and n8n are all natively supported, connecting Crisp to thousands of additional apps for custom automation workflows beyond the built-in no-code builder.

• Developer and custom integrations — a full Developer API, Webhooks, Chat SDKs for iOS, Android, and React Native, and the MCP Server (Essentials+) give engineering teams complete programmatic control over Crisp data and workflows.

Social Intents integrates with the team communication tools, messaging channels, and business platforms your team already uses.

• Team communication platforms — Microsoft Teams, Slack, Google Chat, Zoom, and Webex all connect natively; customer conversations route directly into these platforms as threads or channel messages with full chat history, @mention support, and mobile app compatibility.

• Messaging and social channels — WhatsApp Business (official API), SMS, Facebook Messenger, and website live chat widget all feed into the same Teams or Slack workflow; no separate omnichannel inbox required.

• CRM and automation tools — HubSpot, Salesforce, and Zapier (Pro plan and above) sync conversation data and contact records; Zapier connects Social Intents to 3,000+ additional apps for custom workflows including lead routing, CRM updates, and follow-up triggers.

• Website and e-commerce platforms — WordPress plugin, Shopify app, and a universal JavaScript snippet allow one-click installation on any website; BigCommerce and custom HTML sites are also supported via the code snippet.

• Developer tools — a full Developer API is included on all plans (including Starter), enabling custom integrations, programmatic chatbot management, conversation data access, and webhook-based automation for engineering teams building tailored workflows.

Alternatives
BoldDesk
Free Trial: Starting at $20/mo
Quickchat AI
Freemium: Starting at $29/mo
Expertise AI
Freemium: Starting at $400/mo
LiveChat
Free Trial: Starting at $20/mo
BoldDesk
Free Trial: Starting at $20/mo
CustomGPT AI
Free Trial: Starting at $89/mo

Frequently Asked Questions

Expert Verdict

Final Analysis: Which is better?

For teams that need Crisp is the best fit for businesses that want an all-in-one omnichannel support platform with., Crisp at Freemium: Starting at $45/mo delivers the strongest value. If your priority is Social Intents delivers the most value for teams that are already deeply embedded in Microsoft., Social Intents at Free Trial: Starting at $21/mo is the clear winner. Neither is universally ‘better' — the right choice depends entirely on your use case and budget.

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