• Omnichannel Shared Inbox — centralizes conversations from chat widget, email, WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE, X (Twitter), and phone into one collaborative inbox where teams reply, assign, and resolve without switching apps.

• AI Agent Builder — train fully autonomous AI agents on your website content, knowledge base articles, and uploaded documents; the agent answers questions, qualifies leads, routes conversations, and escalates to human agents when needed, automating up to 50% of inbound inquiries.

• Internal AI Copilot — assists human agents with real-time conversation summaries, AI-generated reply suggestions, writing assistance, voice-to-text input, auto-tagging, and AI inbox spam filtering to reduce manual work and speed up response times.

• No-Code Workflow Automation — build automated internal workflows using conditional flows, keyword triggers, CRM-based triggers, AI-based triggers, API automation, webhook actions, and iFrames through a visual no-code builder with unlimited automations on the Plus plan.

• MagicBrowse — lets support agents see in real time exactly which page a visitor is currently viewing, enabling instant context for troubleshooting, upselling, or proactive outreach without asking the customer for details.

• LiveTranslate — automatically translates messages between agents and customers in real time so you can support international customers in their native language without hiring multilingual staff or switching translation tools.

• Built-In Support CRM — stores and synchronizes customer profiles, custom attributes, segmentation data, lifecycle tracking, customer notes, and full conversation history so agents have complete context before every interaction.

• Knowledge Base with AI Search — create, manage, and publish help center articles with multilingual support, custom domain, SEO metadata, article feedback, and an AI-powered site search that surfaces relevant answers to visitors before they open a chat.

• Visual Marketing Automation Builder — design multi-step lifecycle campaigns using a drag-and-drop canvas with pre-built funnel templates; trigger emails, in-app messages, and bot interactions based on user behavior, custom events, and contact attributes across any stage of the customer journey.

• Live Chat + Custom Chatbots — add a branded live chat widget to any website or app; build custom bots in minutes to triage support queries, qualify inbound leads, route hot conversations to sales, and book meetings automatically without a developer.

• Email Marketing Suite — send broadcast emails, drip campaigns, and behavioral email sequences using a drag-and-drop visual builder; personalize by contact fields, tags, and event data; deliver emails in the recipient's timezone and auto-resend to non-openers.

• Knowledge Base — create a searchable self-service help center with rich articles supporting images, videos, CTAs, and interactive guides; track article ratings and collect structured feedback to continuously improve content quality.

• Built-in CRM with Deal Pipeline — manage your sales pipeline with a visual drag-and-drop board, create deals, assign tasks, track stage progression, and add a meeting scheduler link to emails and your website to book appointments automatically.

• Forms, Popups & Surveys — build mobile-responsive lead capture forms, exit-intent popups, and survey widgets using a visual builder; personalize each form using previously collected contact data and trigger display based on page URL, visitor behavior, or site history.

• Meeting Scheduler — let prospects book meetings directly from a shared calendar link; syncs natively with Google Calendar and Office 365 Calendar; integrates with Gistbot to pre-qualify prospects before they land on your calendar.

• Event Tracking & Customer Profiles — automatically captures every click, form submission, and page view; builds comprehensive customer profiles with full interaction history, tags, and behavioral segments for precision targeting across email, chat, and automation.