• Multi-Source AI Agent Training — train agents on website URLs, PDFs, uploaded documents, Notion pages, and previous helpdesk tickets simultaneously; agents auto-retrain when source content changes (Standard plan and above), keeping responses current without manual retraining.

• AI Actions with System Integrations — configure the agent to take real actions mid-conversation: look up order status in Shopify, update subscriptions in Stripe, open tickets in Zendesk or Freshdesk, book meetings via Calendly or Cal.com, and query data from Salesforce, HubSpot, Intercom, Helpscout, and Zoho Desk.

• Voice and Telephony Support — deploy AI agents that speak to customers out loud using natural voice in 80+ languages (Standard plan+); telephony integration lets agents handle real phone calls with configurable voice settings, speed, stability, and per-call recording for training.

• Smart Escalation to Human Agents — instruct the agent in natural language on when to escalate; it hands off to a live chat agent or opens a helpdesk ticket automatically, passing the full conversation transcript and context so the human never asks the customer to repeat themselves.

• Multi-Model Comparison Tool — A/B test your agent across GPT-4o, Claude, Gemini, DeepSeek, Meta Llama, and MoonshotAI models to find the best accuracy-to-cost balance for your specific content type — no rebuilding required to switch models.

• Omnichannel Deployment — deploy the same trained agent across your website chat widget, WhatsApp, Facebook Messenger, Instagram, Slack, and email; all conversations sync to your analytics dashboard regardless of channel.

• Enterprise-Grade Guardrails — AI-powered guardrails prevent the agent from answering off-topic questions, sharing sensitive information, or generating misinformation; agents use verified variables to ensure customers can only access their own data inside connected systems.

• Advanced Analytics and Insights — track resolution rate, conversation volume, escalation triggers, message credit usage, agent performance by source, customer satisfaction signals, and session recordings (voice) to continuously optimize your agent's accuracy and coverage.

• Proprietary RAG & Reranking — grounds every AI response in your uploaded knowledge base using retrieval-augmented generation; reduces hallucinations and boosts resolution rates by over 10% compared to generic LLM chatbots.

• No-Code AI Agent Builder — create and configure a fully functional AI Agent by chatting with AI; set tone of voice, reply length, creativity level, and professional persona without writing a single line of code.

• AI Actions (API Triggers) — let your agent perform real-world tasks like checking order status, booking appointments, or collecting lead data by calling external APIs mid-conversation.

• Human Handoff with AI Summary — automatically transfers chats to a human agent when the AI detects a complex or unresolved query; generates an AI-written summary so agents start with full context, not a blank screen.

• Multi-Channel Deployment — publish your AI Agent to your website chat widget, WhatsApp Business, Slack, Facebook Messenger, Telegram, Discord, or via iFrame embed from a single configuration.

• Conversation Analytics — tracks sentiment analysis, topic detection, CSAT ratings, conversation outcomes (Resolved/Unresolved), and link click tracking so you can measure support ROI in real numbers.

• Smart Lead Generation — automatically collects visitor name, email, phone, and custom data attributes during conversations on Business and Custom plans, feeding structured data into your CRM or inbox.

• Shopify Knowledge Sync — pulls product descriptions and catalog data directly from your Shopify store into the AI's knowledge base, keeping product Q&A accurate as your inventory changes.