Crisp

Crisp is an AI-powered all-in-one customer support platform founded in 2015 and developed by Crisp IM SAS, a French company.

It unifies live chat, email, WhatsApp, Messenger, Instagram, Telegram, SMS, and 8+ additional channels into a single shared inbox, with built-in AI agents, no-code workflow automation, a knowledge base, a support CRM, and real-time analytics — all under a flat per-workspace subscription.

Trusted by 10,000 companies worldwide, it is designed to help support, sales, and marketing teams automate 50% of inquiries and deliver faster, more personal customer experiences.

• Omnichannel Shared Inbox — centralizes conversations from chat widget, email, WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE, X (Twitter), and phone into one collaborative inbox where teams reply, assign, and resolve without switching apps.

• AI Agent Builder — train fully autonomous AI agents on your website content, knowledge base articles, and uploaded documents; the agent answers questions, qualifies leads, routes conversations, and escalates to human agents when needed, automating up to 50% of inbound inquiries.

• Internal AI Copilot — assists human agents with real-time conversation summaries, AI-generated reply suggestions, writing assistance, voice-to-text input, auto-tagging, and AI inbox spam filtering to reduce manual work and speed up response times.

• No-Code Workflow Automation — build automated internal workflows using conditional flows, keyword triggers, CRM-based triggers, AI-based triggers, API automation, webhook actions, and iFrames through a visual no-code builder with unlimited automations on the Plus plan.

• MagicBrowse — lets support agents see in real time exactly which page a visitor is currently viewing, enabling instant context for troubleshooting, upselling, or proactive outreach without asking the customer for details.

• LiveTranslate — automatically translates messages between agents and customers in real time so you can support international customers in their native language without hiring multilingual staff or switching translation tools.

• Built-In Support CRM — stores and synchronizes customer profiles, custom attributes, segmentation data, lifecycle tracking, customer notes, and full conversation history so agents have complete context before every interaction.

• Knowledge Base with AI Search — create, manage, and publish help center articles with multilingual support, custom domain, SEO metadata, article feedback, and an AI-powered site search that surfaces relevant answers to visitors before they open a chat.

Crisp is the best fit for businesses that want an all-in-one omnichannel support platform with genuine AI tools, without paying per-seat enterprise pricing.

• Solopreneurs and very small teams — the free plan (2 seats, chat widget, mobile apps, unlimited conversations) provides a professional support presence at zero cost with no time limit.

• Early-stage startups and small businesses — the Mini plan at $45/month and Essentials plan at $95/month unlock a shared email inbox, omnichannel channels, workflow automation, knowledge base, and AI chatbot at a price that fits lean budgets.

• Growing customer support teams — the Plus plan's flat $295/workspace pricing with unlimited automation rules and $10/month per additional agent means costs scale slowly as headcount grows, unlike per-seat tools where adding 10 agents doubles the bill.

• Sales and inbound marketing teams — proactive chat triggers, CRM-based behavioral targeting, and live visitor tracking via MagicBrowse enable real-time engagement with high-intent prospects at exactly the right conversion moment.

• International businesses with multilingual customers — LiveTranslate and multilingual AI agents on the Plus plan enable seamless cross-language support without hiring language-specific staff or maintaining separate regional workflows.

Crisp stands apart from other customer support platforms through its flat per-workspace pricing model, unique real-time visitor features, and an EU-hosted infrastructure that competitors rarely match at this price point.

• Flat Per-Workspace Pricing — you pay one fixed monthly price per workspace regardless of conversation volume, and additional agents cost just $10/month each on the Plus plan; this makes Crisp one of the most affordable omnichannel support platforms for growing teams compared to per-seat alternatives like Intercom or Zendesk.

• MagicBrowse — lets agents see in real time exactly which page a website visitor is currently viewing during a conversation; this unique co-browsing-lite feature dramatically speeds up troubleshooting and enables proactive engagement without requiring a screen-sharing plugin or customer action.

• LiveTranslate — automatically translates agent-to-customer messages in real time across language barriers; unlike tools that require separate translation integrations, LiveTranslate is a native Crisp feature available directly in the chat panel.

• MCP Server Support — Crisp includes a Model Context Protocol (MCP) Server on Essentials and above, allowing AI tools and large language models to access and interact with your Crisp workspace data programmatically — a technically advanced capability that few customer support platforms offer natively.

• EU-Hosted Infrastructure with Data Replication on All Plans — all data is hosted in the EU with TLS encryption, data replication for redundancy, a Data Processing Agreement, and double-factor authentication available on every plan including free — a privacy-first foundation that matters especially for European businesses subject to GDPR.

Crisp connects natively with 100+ third-party tools and all major messaging channels, giving you a unified stack without custom middleware.

• Messaging and social channels — WhatsApp Business, Facebook Messenger, Instagram, Telegram, SMS, Viber, LINE, X (Twitter), and phone calls all route into the Crisp shared inbox natively; no third-party channel connector or bridge app is required.

• CRM and sales platforms — HubSpot, Pipedrive, Zoho CRM, Segment, and Salesforce (Plus plan) sync contact data and conversation history bidirectionally so agents always see full customer context without switching dashboards.

• E-commerce platforms — Shopify, WooCommerce, Adobe Commerce (Magento), and PrestaShop connect natively so support agents view order data, cart contents, and purchase history directly inside the conversation panel.

• Automation and workflow tools — Zapier, Make (Integromat), and n8n are all natively supported, connecting Crisp to thousands of additional apps for custom automation workflows beyond the built-in no-code builder.

• Developer and custom integrations — a full Developer API, Webhooks, Chat SDKs for iOS, Android, and React Native, and the MCP Server (Essentials+) give engineering teams complete programmatic control over Crisp data and workflows.

Crisp delivers one of the strongest value propositions in the all-in-one customer support category — a full omnichannel inbox, AI agents, no-code workflow automation, a knowledge base, a built-in CRM, LiveTranslate, and MagicBrowse, all under flat per-workspace pricing that stays affordable as your team grows.

The Plus plan at $295/month for 20+ agents competes directly with tools that charge $50–$100 per agent per month for equivalent features. The main trade-offs are that advanced AI features and the ticketing system are gated behind Plus, and AI credit limits apply on all plans.

For any small to mid-sized business that wants a genuinely capable, EU-hosted, omnichannel support platform, Crisp is one of the smartest buys in the market.